Skip to Content

Customer Service Representative I-Utility Services

High school diploma or equivalent. One year of general recordkeeping or bookkeeping experience or any equivalent combination of education and experience. Excellent customer service experience including dealing with the public over the telephone and face to face. Knowledge of office administrative and secretarial practices and procedures, such as business letter writing and operation of standard office equipment, including personal and networked computers, Microsoft Word and Excel software, and 10-key. To view complete job announcement, click on job title. For your convenience we have attached the application and supporting documents below, please print all documents and return to our office in person or mail to: Human Resources, 201 West Gray Bldg C, Norman, OK 73069

Posting Information
Department: 
Finance - Customer Service
Location: 
201-C West Gray
Shift: 
8:00 a.m. to 5:00 p.m., Monday through Friday
Salary: 
$14.71 per hour
Date Posted: 
Tue, 09/05/2017 - 8:00am
Closing Date: 
Mon, 09/18/2017 - 5:00pm
Job Description
Duties: 
Provides friendly, courteous customer assistance. Researches customer accounts and prepares correspondence accordingly. Answers questions from other City departments and the public regarding utility division and other City services. Maintains manual and/or computerized recordkeeping systems. Codes, enters, posts, tabulates, and retrieves data and reports. Generates, prepares, and proofs data, information, and reports. Answers telephone and routes calls. Cross indexes and files documents and correspondence alphabetically, numerically, or by other designated classification. Photocopies and faxes documents and forms. Provides 2-way radio communication and assists field employees. Maintains departmental billing files and mailings. Types invoices and forms as necessary. Submits data via computer to generate work orders. Records information in log books. Makes necessary changes to correct errors and reconcile records. Performs related work as required.
Working Conditions: 
Work is performed in a normal office environment with constant breaks in concentration associated with answering phones and speaking in person to citizens requiring assistance.
Job Requirements
Education and Experience: 
High school diploma or equivalent. One year of general recordkeeping or bookkeeping experience or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. Excellent customer service experience including dealing with the public over the telephone and face to face.
Knowledge: 
Office administrative and secretarial practices and procedures, such as business letter writing and operation of standard office equipment, including personal and networked computers, Microsoft Word and Excel software, and 10-key. Record keeping, report preparation, filing methods, and records management techniques. Correct English usage and standard business arithmetic.
Skills: 
Utilizing good interpersonal, written, and verbal skills. Researching, compiling, and summarizing informational and statistical data and materials. Using tact, discretion, initiative, and independent judgment within established guidelines. Analyzing and resolving office administrative situations and problems. Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.
Mental & Physical: 
Limited amount of physical effort required associated with walking, standing, and lifting and carrying light objects from 5% to 50% of work time, depending upon the specific assignment. Ability to maintain regular, predictable and punctual attendance.
Additional Information: 

Final candidates will undergo data entry and spelling
skills assessment.  Selected applicant
must pass a background investigation and drug screen.