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Maintenance Program

Blue Seal of Excellence

Maintenance Program

GOALS:

  • Provide safe and reliable repairs to all City Divisions.
  • Maintain the ASE Blue Seal of Excellence Program and keep the Fleet Division ASE Certified.
  • Provide outsourcing for repairs not provided in-house for vehicles and equipment.
  • Deliver the highest level of customer service.
  • Complete 75% of repairs in 24 hours and 25% of repairs in 48 hours.
  • To have 95% fleet availability at all times for vehicles and equipment.
  • To uphold a higher standard relationship with all Fleet Heavy Truck/Equipment Repair customers.
  • Per the Parts Service Contract, our in-house NAPA parts store will Provide 95% parts on hand.



OBJECTIVES:

  • Conduct all Department business in an ethical and timely manner.
  • Always take a proactive rather than reactive approach to identify problems or issues and initiate corrective action immediately.
  • To increase the awareness of the City’s personnel in the need to support the Preventive Maintenance Service program for vehicles and equipment so that safety standards are continually met, liabilities are reduced, and an overall reduction in repair costs can be achieved.
  • Benchmark repairs with industry standards.
  • To keep comeback repairs to a minimum.


Fleet Vehicle Repair Work Order

The most commonly used form during the course of business is the Fleet Vehicle Repair Work Order sheet. Each time an employee brings a vehicle or piece of equipment to the Fleet division for repairs or routine maintenance, they are required to complete the Fleet Vehicle Repair Work Order form. There are several areas on the form that allow the employee to communicate the needs of their division with the repairs or routine maintenance needed for the unit. This allows the Fleet Supervisor to prioritize shop floor work throughout the course of the day. Click here for an example Fleet Vehicle Repair Work Order.  

 

Maintenance Program

The Preventive Maintenance Program is designed with the intent to “prevent” major repairs before they happen. Vehicles and equipment are scheduled on a routine basis, specifically every 4,000 miles (250 hours for those with meters) or every 6 months, whichever comes first. With the cleaner burning fuel on our CNG vehicles, they are scheduled on a routine basis, specifically every 7,000 miles (500 hours for those with meters)or once a year, whichever comes first.

 PM-C For vehicles, this is our most common PM Service and is completed every 4,000 miles or 250 hours. It is a 20 point inspection that includes oil/filter change. Click here for an example PM-C checklist.

 PM-D For vehicles, this is our more in depth PM Service and is completed every 28,000 miles or 1000 hours. It is a 50 point inspection that includes oil/filter change and Brake/Transmission flush. Click here for an example PM-D checklist.

 PM-A For trailers, this is our PM Service that includes an inspection and fluid top off and is completed once or twice a year, as recommended by the manufacturer. Click here for an example PM-A checklist.

 PM-B For construction equipment, this is our PM Service that includes an inspection and fluid top off and is completed once a year. Click here for an example PM-B checklist.

 PM-N For Compressed Natural Gas equipment/vehicles, this is our CNG inspection that is completed every 7,000 miles or once a year, whichever comes first, by our Oklahoma state certified Alternative Fuel Equipment technicians. Click here for an example PM-N checklist.

 PM-9 For construction equipment, this is Boom and Crane inspection that is completed once a year by a certified vendor. 


Field Service Program

The Field Service Program is designed with the intent of performing necessary, complex repairs to specialized vehicles and equipment to accommodate an excessive workload out in the field. This program has a dedicated Field Service Mechanic II and a specialized Field Service Truck. The Field Service Mechanic II is able to have quality repair services performed in the field resulting in less downtime created by equipment and vehicles waiting for technicians to administer necessary repairs on equipment that cannot physically travel to fleet under its own power or travel on public road systems.


Benchmarking Program

The Benchmarking Program is designed with the intent of tracking technician productivity and comparing repair times on vehicles and equipment with industry standards. Fleet technicians complete benchmark comparisons once a week to ensure they meet industry standard times on all repairs. This helps keep unnecessary time from being spent completing repairs and reach our goal of having 75% of repairs being completed in 24 hours and delivering the highest level of customer service. Benchmarking helps the Fleet Division identify any training employees may need with the ever changing technology requirements


Norman Alternative Fuel Program

On February 24, 2009, Norman City Council adopted the Norman Alternative Fuel Program, one of few such municipal programs. Norman has become a leader in alternative fuel technology, being ranked 10th out of 101 Public/Private Compressed Natural Gas (CNG) Fueling Facilities located in the Oklahoma Natural Gas (ONG) network. The grand opening of the CNG Fueling Facility was held on May 4, 2012, providing CNG for citizens and city vehicles. The Fleet Division aggressively seeks green procurement, where applicable, and partners with the Association of Central Oklahoma Governments (ACOG) so we can utilize grants to help offset the cost of alternative fuel technology for the CNG Fueling Facility and for alternative fuel vehicles and equipment. Currently, Norman has 123 vehicles and equipment using alternative fuel. In addition to environmental benefits, the city has saved approximately $1,453,303 since 2009 in fuel costs by being able to replace traditional fuel with alternative fuel.

Taxi Cab Inspection Program

The Taxi Cab Inspection Program is designed with the intent of ensuring the safety of Norman citizens. In 2006, Fleet in conjunction with City Council, pursuant to chapter 13 in the City of Norman Code of Ordinance, began inspecting all taxi cabs, limousines, and/or all vehicles that are licensed to transport citizens in the City of Norman. Inspections are due by the end of March each year and are $35 per vehicle with a $20 re-inspection fee, if needed.